Legal Terms & Conditions

1. Agreement to Terms

By accessing or using the services provided by Miller Cyber Technologies LLC ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Miller Cyber Technologies provides managed IT services, cybersecurity solutions, compliance consulting, and related technology services. Specific services are detailed in individual service agreements and statements of work.

3. Client Responsibilities

• Provide accurate and complete information necessary for service delivery
• Maintain appropriate backups of critical data
• Comply with all applicable laws and regulations
• Use services only for lawful purposes
• Notify us promptly of any security incidents or concerns

4. Payment Terms

Payment for services is due according to the terms specified in your service agreement. Late payments may result in service suspension and additional fees. All fees are non-refundable unless otherwise stated in your specific service agreement.

5. Term and Termination

Service agreements may be terminated by either party with 30 days written notice unless otherwise specified. We reserve the right to terminate services immediately for breach of these terms or non-payment.

6. Limitation of Liability

To the maximum extent permitted by law, Miller Cyber Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption arising from the use of our services.

7. Warranties and Disclaimers

We provide services using commercially reasonable skill and care. However, we do not guarantee that services will be uninterrupted or error-free. Services are provided "as is" except as specified in service level agreements.

Information We Collect

We collect information necessary to provide our services, including:

• Contact information (name, email, phone number)
• Company information and technical infrastructure details
• System logs and monitoring data
• Payment and billing information
• Communications and support ticket history

How We Use Your Information

• Deliver and improve our managed IT and cybersecurity services
• Monitor system health and security
• Process payments and maintain billing records
• Provide technical support and customer service
• Comply with legal obligations and regulatory requirements
• Send service updates and security notifications

Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. We maintain compliance with HIPAA, PCI-DSS, and other relevant frameworks as applicable to your services.

Data Sharing

We do not sell your personal information. We may share data with trusted service providers who assist in delivering our services, subject to strict confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to certain processing activities or request data portability where applicable under GDPR, CCPA, or other privacy laws.

Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Upon termination of services, data is retained according to our retention policies and applicable regulations.

This policy outlines prohibited uses of our services. Clients must not use our services to:

Prohibited Activities

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious software or engage in hacking activities
• Send unsolicited communications (spam)
• Interfere with or disrupt our services or networks
• Access systems or data without authorization
• Engage in fraudulent activities
• Store or transmit illegal content

Enforcement

Violations of this policy may result in immediate service suspension or termination. We reserve the right to investigate suspected violations and cooperate with law enforcement as necessary.

Service Availability

We strive to maintain 99.9% uptime for our managed services, excluding scheduled maintenance windows. Specific uptime guarantees are detailed in individual service agreements.

Response Times

Support Channels

• 24/7 Phone Support: (479) 398-9041
• Email: [email protected]
• Client Portal: Ticket submission and tracking
• Emergency Escalation: Available for critical issues

Exclusions

SLA guarantees do not apply to issues caused by factors outside our control, including client actions, third-party service failures, force majeure events, or scheduled maintenance performed with proper notice.

Regulatory Compliance

Miller Cyber Technologies maintains compliance with relevant industry standards and regulations:

• HIPAA: Health Insurance Portability and Accountability Act compliance for healthcare clients
• PCI-DSS: Payment Card Industry Data Security Standard for payment processing
• PHI/PII Protection: Safeguarding protected health information and personally identifiable information
• GDPR: General Data Protection Regulation compliance for EU data subjects
• CCPA/CPRA: California Consumer Privacy Act compliance
• SOC 2: Service Organization Control compliance

Security Standards

We implement security controls aligned with NIST Cybersecurity Framework, CIS Controls, and ISO 27001 standards to protect client data and systems.

Audit Rights

Clients subject to regulatory requirements may request compliance documentation and audit reports. Third-party audits may be conducted upon reasonable notice and according to agreed procedures.